Frequently Asked Questions

Send us your question via the contact form. We will answer you directly and if needed update the answer on our FAQ.

All of our software (except LockIt) is internally compressed and encrypted. Some anti-virus programs mistakenly identify the uncompression and decryption at runtime as a virus like activity.

You have our assurance that none of our software contains any viruses, trojans, spyware or malware of any kind.

This behavior has been observed when certain real-time antivirus scanners are enabled. To verify if this is the problem, disable your anti-virus program and start the application again.

All of our software (except LockIt) is internally compressed and encrypted. Some anti-virus programs take additional time to uncompress and scan our applications which causes the delay.

LockIt (1)
ELA (2)

To enable the creation of message tracking logs.

  • Open the Exchange System Manager
  • Find your server under Administrative Groups > First Administrative Group > Servers > Your Server.
  • Right Click your server and select Properties
  • Enable the option "Enable message tracking" on the General tab
  • Click OK to save your changes

Note: The ELA helpfile also details this procedure with a screenshot

You are most likely scanning the wrong logs. ELA will only scan message tracking logs.

You can find out where Exchange stores these logs by:

  • Open the Exchange System Manager
  • Find your server under Administrative Groups > First Administrative Group > Servers > Your Server.
  • Right Click your server and select Properties
  • Look at the "Log file directory" label to see where the logs are being stored.
Activation Wizard with Device ID highlighted.
Activation Wizard with Device ID highlighted.

PLA 2.x is licensed per workstation and our database still has your old workstation's information associated with your registration record.

Simply send us the email you used to purchase the software along with your new device ID and we will update your registration record accordingly. You can find your device ID on the second page of the activation wizard. Attached is a screenshot.

Note: We will invalidate your old device ID when updating the record with the new information.

This information is only applicable to the "full" versions of PLA. You cannot activate any of the trial versions.

Users who purchased PLA 2.xx during 2008 are eligible for a free 1 year subscription PLA 3. After that, standard discounted upgrade rates will apply.

All other 2.x users are eligible for the standard discounted upgrade rates.

PLA3 (1)

Try removing the "/" from your list of file extensions. This should fix the issue.

Versions prior to PLA 3.x looked at the last end of the request string for the brief report match. PLA 3.x looks at the entire URL. All URL's have a "/" in them so every request is matched.