Frequently Asked Questions - General Software

My question isn't answered here. What should I do?

Send us your question via the contact form. We will answer you directly and if needed update the answer on our FAQ.

My antivirus software says your software is/has a virus.

All of our software (except LockIt) is internally compressed and encrypted. Some anti-virus programs mistakenly identify the uncompression and decryption at runtime as a virus like activity.

You have our assurance that none of our software contains any viruses, trojans, spyware or malware of any kind.

When starting your software my PC appears to freeze and after a few seconds everything is fine.

This behavior has been observed when certain real-time antivirus scanners are enabled. To verify if this is the problem, disable your anti-virus program and start the application again.

All of our software (except LockIt) is internally compressed and encrypted. Some anti-virus programs take additional time to uncompress and scan our applications which causes the delay.